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2023 Update Our Sustainability Journey

Our Sustainability Journey

The Covid-19 Pandemic gave us a lot of time to reflect, as I am sure it did for many of you. We pressed pause on any purchasing and designing, and took an opportunity to really think about the direction Dixi would be taking in the long term.

And our realisations ended up being simple, really. We want to offer unique products that will last you a lifetime, will hold true meaning, and make you feel good. 

We are conscious of the impact we have on the environment, not only as part of Dixi but in our personal lives too. We (just like lots of you) are ever striving to be better and will try and hold ourselves accountable to the decisions we make both on the clock and off. In our efforts to be transparent, we are going to run down some of the goals and commitments that we have been making through the last few years, and where we'll be improving next.


We all know everyone wants to receive a beautiful parcel, but at what cost? 
We admit, when starting out back in 2013 that beautiful branded extra packaging was something we strived to work toward and for a time it was something that we started to offer. It looks professional, it gets your excited when it drops through your door, and it’s aesthetically pleasing. However, as we have grown as a brand and as people, it’s no longer what we are looking for in the Dixi brand. For that single minutes 'unboxing experience, we found ourselves asking 'is it worth the environmental footprint for additional products that will inevitably end up in the landfill'? 

We believe there is a way to provide a personalised opening experience for each and every one of you, without the impact on the planet and the additional expense (an expense that ultimately ends up being paid by the customer in the form of increased pricing on products).

Our packaging reduction timeline has looked a little like this;

  • 2018 - We make a commitment to not purchase any additional plastic packaging. Whilst this has always been the best way to send and store jewels to keep them air tight and away from moisture during transit, we believe there are better solutions. We only send plastic baggies where we deem it absolutely necessary, and we will continue to consciously use what we already have. Once our current stock runs out, we will not purchase anymore, and will make a switch to a more sustainable alternative.
  • 2018 - We also make a commitment to re-use as much packaging as we possibly can - for example, all packaging we receive our wholesale products in, as well as our own personal online shopping packaging. We know our customers understand when we send our their parcels in a re-used box and giving that extra journey to it saves it going straight in the bin. We usually reserve this for our returning customers that we have an existing relationship with, but if you are also happy to opt for this, please just add a note at checkout! If you place an order that requires protective packaging it will probably contain a mixture of re-used bubble wrap, recyclable cardboard bubble wrap, old newspaper, or biodegradable peanuts.
  • 2019 - We make a commitment to not purchase any more printed jewellery packaging (e.g. foiled paper envelopes) so we can transfer to sustainable alternatives. Again, we don’t like to use excess packaging so we will continue to consciously use what we have until it runs out. In this transition period you may continue to find a mixture of old and new packaging in your parcels. 
  • 2019 - By now, our new packaging is purchased with the environment in mind. Where possible, everything is made from recycled materials and/or is itself recyclable. All packaging is either recyclable, compostable or biodegradable, including tapes. Inks used in printed materials are vegan. All our products are purchased from UK suppliers, meaning a lower carbon footprint. 
  • 2020 - A small change, but we swapped the size of our invoice paper to A5 – literally cutting our paper use in half. 
  • 2020 - Another small change with a big long term impact - replacing our exterior box tape from Sellotape to biodegradable paper tapes.

From 2021 to 2024;

  • We continue to honor our above commitments and find new and affordable alternatives. You will mainly find your orders currently packaged with Glassine envelopes (these are formed with a smooth, translucent white paper which is resistant to air and moisture) which, despite how they feel, are 100% wood pulp paper and are fully recyclable in your everyday domestic waste. We are also trialling Plain Cotton Pouches and basic paper envelopes which abide to our commitment for recyclable and sustainable packaging. 
  • Any stickers we use on our packaging are made in-house using 100% paper and are fully recyclable.
  • We partner with Ecologi to plant 1 tree for every order £100 or over. You can find more on why we chose them here.
  • We ask that all our customers thoughtfully purchase their goods. We know that returns are inevitable when online shopping (and we have a legal obligation to provide a returns policy so don't panic, it won't be going anywhere), but we hope that you take a moment to think about each purchase you make and the carbon footprint both orders and returns causes. In return, we promise to assist you via email or DM’s as best we can when you need help deciding on your size or stacking goals.


We plant 1 tree for every order £100 or over. Our new packaging is purchased with the environment in mind. This means all packaging is, where possible, made from recycled materials. All packaging is recyclable, compostable or biodegradable including tapes. Inks used in printable materials are vegan. All our products are purchased from UK suppliers, meaning a lower carbon footprint. We encourage you to reuse your packaging again before discarding - so when you receive your parcel, use a sharp edge to open it at the seams so it's ready to use again.

Postal Packaging 

  • External packaging (i.e. the box your order is shipped in) is constructed of FSC certified paper in the form of single walled cardboard, and the box is 100% recyclable. 
  • External box tape is 100% plastic-free and biodegradable.
  • Our thermal address labels are provided to us by Royal Mail and unfortunately are not fully recyclable at this time (although we hope this is something we can change). As these labels have to meet certain specifications set by Royal Mail, we aren't able to substitute them out at the moment. To help with the recycling process please remember to peel off the address label, shred it, and dispose with your general waste.
  • All our exterior packaging is now produced by UK based manufacturers.


Internal Packaging 

  • Our invoices are printed on recycled and recyclable paper produced in the UK. 
  • All printed materials (which we consider very carefully before producing) are printed on recycled and recyclable paper using vegetable-based inks produced in the UK. 
  • We try to minimise packaging by packing goods together where possible. This is to reduce any excess waste. 
  • Newly purchased padded packaging and void fill may consist of biodegradable peanuts, biodegradable wood wool or recyclable kraft paper / paper bubble wrap produced in the UK. 
  • Re-used padded packaging and void fill may consist of bubble wrap, newspaper and other materials. If you would prefer not to receive any re-used packaging please just let us know at checkout and we will try our best to oblige.
  • We are in the process of transitioning from our printed foil envelopes (not recyclable) to recycled paper and fully recyclable glassine pouches & basic envelopes produced in the UK.
  • In future if we opt for additional, alternative packaging, we will ensure it is environmentally friendly and aesthetically pleasing enough to be re-used. This probably won’t include our logo, as we know that it’s not always what you want to re-use on a daily basis! We will also update this page to reflect the particulars, and we will use a UK supplier to reduce carbon emissions.
  • You can see images on our packaging page of the kind of packaging you might expect with your order from September 2022 onwards. As we transition from old packaging into new, you may still find a mixture of different types inside. 


What else?

  • When you checkout using Shop Pay, Shopify will automatically cover the cost to make your order carbon neutral.
  • Our old office energy plan is supplied by 100% renewable sources. We currently still hold the lease on our old office. Our new office is set to be supplied by 100% renewable energy in May of 2024.
  • We will always donate excess items / packaging we have to either charity shops, freecycle, or support our local zero waste craft shop. We aim to only throw away items that are completely unusable.
  • Finally, whilst we may not be perfect, we are trying and will continue to do so to make sure we do our best to protect this beautiful planet.



  • As of 2019 we began designing and purchasing from our UK manufacturer with our mission to reduce our carbon footprint by purchasing locally and support the UK economy.
  • For many years now we have continued to curate our Vintage Treasure Trove with carefully sourced vintage and antique items that we think our Dixi community will love. We source these special pieces through local antiques businesses, via auction, and elsewhere online. It brings us so much joy to find beautiful jewels that already have so many stories locked within them, and have years of love left to give.
  • At our request, our manufacturers will, where possible, use recycled 925 sterling silver from in-house excess runs.
  • We aim to transition into solely offering 925 Sterling Silver and 9ct Gold goods as these are long lasting materials and it is our hope that they will have a long and happy life with you. As with any material product, you should take care of your jewels to extend their life span. We cover this on our care page here.
  • We are continuing to transition out of our plated jewellery lines but you will find the remainder of our plated necklaces, earrings and bracelets available on the website. Please check the product descriptions where all materials are clearly stated.
  • Prior to 2019 we worked with a range of trusted suppliers globally. As they aren't able to provide the services that we need going forward, our working relationships with them have drawn to a close. As of now, all our suppliers (including for packaging supplies outlined below) are based within the UK and where possible produce their products in the UK.

If you have any comments regarding sustainability or ideas you'd like to see us implement, please feel free to email us and we will gladly look further into it. Sustainability is truly a group effort, and we can't do it without your support!

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