Estimated delivery: 5–8 working days

We ship all USA orders from the UK with Royal Mail, who work with USPS to complete your delivery in the United States.

Once your parcel reaches the USA, it will be passed to USPS for the final part of its journey to you. You'll be able to follow your parcel using the tracking details provided with your order.

We cover the US tariff costs for you, so there won't be any unexpected tariff charges to pay when your order arrives.

Your journey:
Pack by our own two hands, UK → Royal Mail → USPS → You ♡

Delivery times are estimates and may occasionally be affected by customs processing or circumstances outside of our control.

We also accept orders from Australia, Canada, Greenland, the Isle of Man, Japan, Norway and Singapore.

Please note that customs duties, import taxes and VAT are the responsibility of the recipient and are not included in orders shipped outside the UK and USA.

Please refer to the full shipping information below for further details before placing your order.

To our lovely European Union customers ❤️

It’s with a very heavy heart that we share the news that we will sadly no longer be shipping to the EU.

We cannot thank you enough for all the love, kindness and support you’ve shown our little business over the years. Every single order, lovely message and bit of encouragement has meant more to us than you’ll ever know, and we will never, ever take that for granted.

This certainly isn’t how we wanted things to be, and saying goodbye to this part of our Dixi family is incredibly sad.

We truly wish things could be different, but unfortunately, the current circumstances surrounding shipping to the EU have made things incredibly difficult for us as a small business. As much as we would love to return in the future, we sadly can’t see that being possible under the current circumstances.

Thank you for being part of our journey. We are so grateful for every single one of you, and although we hope this isn't goodbye forever, we don't want to make promises we may not be able to keep. ❤️

Sending you all so much Love & Light,

The Dixi Team xo

Once your order is prepared for dispatch, you will receive a shipping confirmation email with tracking information provided.
Please allow at least 48 hours (2 business days) for the tracking link to activate as it needs to be scanned through into the postal system at the Royal Mail hub.

We recommend regularly checking in on your tracking, as it is your sole responsibility to action any requests that your local postal service may have for you, e.g. redelivery arrangements or customs fees. Failure to do so may result in your order being returned to sender.

Customs & VAT are the responsibility of the recipient and are NOT included outside of the UK, USA, & EU.

For ALL international deliveries outside of the UK and USA customs charges may be incurred once the parcel reaches its destination. 

These charges are NOT included in the price of shipping, and are the responsibility of the recipient to pay. These charges are not raised by us but your countries authorities, and are therefore non-refundable in all circumstances. Customs policies & import duties vary from country to country and we can not estimate these charges ahead of time, so if you are unsure, please check with your local customs authorities BEFORE placing your order.

This customs process usually only takes a few days, however there are a number of reasons why there may be delays and we ask that you allow at least 45 business days for your order to clear customs / border security and for local tracking to become available. If you are experiencing a delay please notify us, however we cannot expedite this process. 

RECIEVING YOUR ORDER

You will be contacted by your International Mail/customs/delivery agent who will tell you what charges are due, before the parcel can be delivered to you.  It is your responsibility, as the customer, to pay the charges due in your country.

The import VAT (TAX) rate charged will be the standard rate in your country. 

The import duty will be charged according to your country's tariff rate, based on the description of the goods.

Please keep all the above in mind when purchasing & please remember, these charges are not levied by ourselves, but by each country's authorities and can be subject to change at any time. Please do not order if you are not happy to accept responsibility for these charges.

Returning Goods
If you return goods to us, please follow the instructions in your country.  For parcels returned to us by international mail, you will need to complete a customs declaration (form CN22 or CN23) which should be fixed to the package; this will need to include information of the goods and the price – please use the information that was on the CN22 or CN23 when you received the goods.  Any refunds will be on our sale price.  Any charges referred to above are non-refundable, as these are charged direct to you by your customs authorities and are not recieved by us.

We are now closed to the European Union.

For security reasons we do not currently offer shipping to the following countries:
Argentina, Brazil, China, Switzerland, Mexico, Iran, Israel, Iceland, India, Japan, Peru, Indonesia, Chile, Albania, Cuba, Malaysia, United Arab Emirates, Serbia, Tunisia, Saudi Arabia, Hong Kong.

Due to UK Trade / Financial Sanctions we also can not ship to the following countries:
Afghanistan, Belarus, Central African Republic, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea (Democratic People’s Republic of Korea), Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe