We treat our customers how we expect to be treated when online shopping, after all, we are just like you! We are easily reachable Monday-Friday 9am-3.30pm UK time via our contact email found below or on instagram @shopdixi.
If your query is regarding an existing order, then we will kindly ask that you email us rather than DM as it is much easier for us to assist you.
We are a very small team so we would be very grateful if you could check our help pages to see if your query is already answered before reaching out.
Have you checked out our Help pages?
For all Customer Queries and Order Help
To ensure we can assist you as promptly as possible, please contact us from the email address used to place your order, along with the following:
- Order number. This can be found in your order confirmation email or by logging into your Dixi account.
- First & last name the order was placed under (especially if you do not have the order number to hand).
- Any other relevant details (including photos if applicable) so your query can be resolved efficiently.
- Please monitor your spam/junk folder if a response is not received to your inbox. Gmail users, please check your 'promotional' tab. We clear our inbox regularly.
- We respond to all emails within 2 working days. This does not include weekends or holidays. E.g. if you email on a Friday afternoon you can expect to hear from us by Tuesday afternoon.