If you follow us on Instagram you may be familiar with our regular Story Sales! We started them around 2020-21 just to offer some extra discounts, exclusives, and treats to our loyal Instagram crew and they quickly became a sales staple for us - you get some crazy steals, and we get some extra pennies to pay the bills and some chats with you all! Win win 🥰
We recently asked our regulars to tell us what it was that made them love our Story Sales, and the thing that stood out for us was this -
'There is nothing like the feeling of seeing that item you've been lusting after pop up in a story sale, with a discount! It's so exciting and makes the purchase even more special!'
If you're new around here, it might be a bit confusing at first glance. But don't worry, it's super easy once you've tried it and it's actually some of our customers' favourite way to shop with us!
Here is everything you need to know when it comes to taking part and grabbing yourself a bargain. If you ever have any extra questions, please feel free to just pop us a DM and we'll be happy to clarify anything you aren't sure on!
What is a Dixi Story Sale?
We regularly post to our Instagram stories with items for sale. Sometimes it's lines from our website with a chunky discount, sometimes it's unseen exclusives, sometimes it's lucky dips, and sometimes we put together special one-off sets and treats that you won't find on our website.
Fridays are our most common day for posting story sales, but we sometimes pop them up randomly too, so it's always worth a glance if you're scrolling Insta!
Just a note with the discount pricing we offer for story sales - these are limited time offers and discounts, and we can't raincheck them or apply them to website orders. They are an extra treat for our Instagram family and not something we can offer as standard - we'd literally be out of business 😭
How do I purchase? 🛍️
Every item for sale will have a QUESTION box on the slide - just add your Dixi account email into the box, along with size information if applicable, and we will email you a customised cart (we're usually fast and you can expect this within 5-15 minutes, but if it's busy please just bear with us!).
The email will come from our customer service email - please be vigilant and check all emails are definitely from us! Click through the link in the email and you'll be taken straight to shopdixi.com to check out with your purchase securely like you would any other order.
It's all simple and secure, and we get to be your own personal shopper 🤓 All we ask is that if you claim an item, you only do so if you actually intend to purchase. We love being your personal shopper but it is time consuming, so we appreciate your respect for our time! ❤️
Is there a time limit to purchase? ⏰
We kindly ask that you check out on your purchase within 15 minutes of recieving your customised cart - all story sale items are first come, first served, and if you don't snag it quick, we'll give anyone in the queue behind you a chance to purchase too!
What do you mean by 'Dixi account email'? 📧
This is the email address you use to log into your Dixi account. It's important you use this, as it allows us to find all your shipping information quickly and get your cart sent over without delay. Please make sure the shipping address on your account is current and in full and correct. If you haven't made a Dixi account, it's super quick to make one! Head here to sign up.
Postage costs 📬
Postage is added at the checkout stage. If you are outside of the UK, taxes and other charges may also be applicable. You can find more information on shipping costs here.
Why are some items restricted to certain regions? 📮
You may notice on some items we'll note 'Not available or EU' or something similar. Unfortunately during the last few years, there have been an increase in legislation and restrictions around the items that we can send to certain destinations - and this is particularly true for EU shipping. Every single item that we send now has to be documented, barcoded, registered with customs etc, and it's simply NOT feasible to do this for one-off items or sets that we put together for story sales. It's not us being awkward, it's usually because of some shipping/customs nonsense that is out of our hands, and for that we can only apologise!
Is there anything else I need to know? 👋
Items purchased in story sales are generally final sale and non-returnable, because of the custom nature of these sales. Please bear this in mind before you purchase, and make sure you have your sizing correct! However, if you ever have an issue with something you've purchased in a story sale, please just reach out to us and we'll be more than happy to assist you!
Okay, so now you've had your official story sale primer, you're trained up and ready to go! We hope to see you at the next story sale! Make sure you follow us @shopdixi so you never miss one again.
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